City Council is meeting 10/30/24 at 6:30pm for a Special Meeting. Click here for the agenda.

FAQ Topic: Utility Billing

Utility Assistance

The city has a low-income program. Low-Income-document-for-website-revised.pdf (storage.googleapis.com) The city does in some circumstances offer a payment plan. Click here to fill out the application New Submission (portorchardwa.gov) The city offers monthly “budget billing” that can help smooth out billing demands. Rather than paying a varying amount every other month participants pay a set budgeted … Continued

I had a leak. How do I get a leak credit?

The city offers annually up to a $100.00 leak credit when a water line break or leak causes excess water usage. Information on finding a leak. Follow the link for leak credit applications.

I am being billed for storm drainage, what is this?

The storm drainage assessment is a flat rate everyone in the city limits pays that is not included in their property taxes in compliance with the Federal Clean Water Act. The city maintains an extensive storm drain system. The maintenance cost for this system is shared by each City residence and business.    

How do I start or stop utility service?

I bought a home. I sold a home and want to discontinue service. I am a new tenant or have a new tenant in my home. The account will stay in the owner’s name as they are ultimately responsible for the billing, but we can provide a duplicate copy to a tenant. Please email or … Continued

How can I pay my utility bill?

The City of Port Orchard currently provides a number of ways that make paying your water/sewer/storm bill convenient and easier for the customers to manage. The city accepts VISA or MasterCard credit cards over the telephone 1-877-822-8415 or in person at City Hall. For utility customers there is no processing or credit card convenience fee. … Continued

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