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FAQ Topic: Utility Billing

Frequently Asked Utility Billing Questions

The City of Port Orchard currently provides a number of ways that make paying your water/sewer/storm bill convenient and easier for the customers to manage.   Customers can set up an account and enroll in the city’s automatic payment program. Payments from your checking account or credit card will be automatically deducted on the 10th … Continued

What kind of programs does the City offer for utility assistance?

The city offers a Low Income discounted rate program that will lower the bi-monthly base rate for water/sewer/storm by 25% for those that qualify. Click here for more information. Helping Hands. Eligible rate payers receive immediate help with a one-time waiver of their current water/sewer bill. Water/sewer utilities services are not curtailed. Participants enter into … Continued

As a tenant, can I sign up to receive Water/Sewer billing?

As a tenant, per Council Resolution No. 1237, all Water/ Sewer/Storm bills must be sent to the property owner. The City does allow the tenant the option to enroll online for electronic statements or verbally request a duplicate statement by phone or email. All balances will remain with the property and the owner.

I did not receive my bill this month, what do I do?

All utility bills are mailed the last day of each month; if you haven’t received your bill please contact the Finance Department (360-876-5139) to verify your correct mailing address is on file. Also, the Utility Billing Clerk can send you out an additional copy for your records. You may want to contact your United States … Continued

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